These Terms of Service (“Terms”) form a binding agreement between you (“you”, “User”) and GNUFOX PRIVATE LIMITED (“GNUFOX”, “we”, “us”, or “our”) governing access to and use of the Wasty platform and related services (the “Services”).
The Services include the Wasty customer app (com.mywasty.app and successors), the Wasty Partner app, public websites (including wasty.in and our hosting / Amplify domains), the Admin / operations console, APIs, SMS/OTP, maps, marketplace, rewards, and support channels.
By downloading, accessing, or using the Services, creating an account, or clicking “agree” where presented, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services.
These Terms are intended for operational clarity and app-store compliance. They do not constitute personalised legal advice. Business customers may be offered separate written agreements that prevail over these Terms to the extent of conflict.
1. Definitions
- Customer — a household, individual, or business that schedules pickups, buys products, or uses rewards.
- Partner — a collector, driver, or field operator onboarded to perform assigned jobs.
- Admin User — an authorised staff member of GNUFOX or an operator using the console.
- Job / Pickup — a scheduled or assigned waste collection task.
- Content — text, images, documents, ratings, and other materials submitted to the Services.
2. Eligibility and accounts
You must be at least 18 years old and capable of entering a binding contract under Indian law. Partners must complete KYC / onboarding and maintain accurate documents. You agree to provide true, current information and to keep your phone number and devices secure. You are responsible for all activity under your account. Do not share OTP codes. Notify us immediately of unauthorised use at support@wasty.in.
We may refuse registration, suspend, or terminate accounts that appear fraudulent, unsafe, or non-compliant.
3. Licence to use the Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purposes. You may not: reverse engineer the apps (except to the extent permitted by law); scrape or overload our systems; bypass security; rent or sublicense access; or use the Services to build a competing service using our confidential operational data.
4. Customer terms — pickups, marketplace, rewards
4.1 Pickups
Scheduling a pickup is a request for service within our operating areas and slots. We do not guarantee a specific Partner, exact arrival time, or that every request can be fulfilled. ETAs are estimates. You must provide safe access, accurate pins/addresses, and waste prepared as instructed (segregation, banned items, etc.).
4.2 Cancellations
You may cancel a scheduled pickup before a Partner is en route / on the way, subject to in-app rules. Late cancellations, no-shows, or inaccessible locations may result in skipped service or future scheduling limits.
4.3 Marketplace
Product descriptions, pricing, stock, and delivery estimates may change. Orders are accepted when we confirm them. Risk in goods passes as stated at checkout or on delivery confirmation. Returns, if offered, follow the return window shown for each product.
4.4 Rewards and points
Eco-points and similar balances are promotional / loyalty instruments with no cash value except where a listed redemption expressly states otherwise. We may adjust, expire, or discontinue rewards programmes with reasonable notice where practicable. Abuse (fraudulent scans, fake pickups) may void balances.
4.5 Subscriptions
In-app subscription or plan selections are preferences until billing is enabled and you complete any required payment authorisation. Recurring charges, if any, will be disclosed before you confirm.
5. Partner terms
Partners agree that:
- They will perform only assigned Jobs and follow safety and handling instructions;
- KYC documents remain valid, accurate, and up to date;
- Live location may be collected while Online / on Job for dispatch and customer ETA;
- Customer personal data (address, phone, photos) will be used solely to complete the Job and not for marketing, harassment, or unrelated contact;
- Collection proof photos and weight/category data will be truthful;
- Payouts are processed by Wasty ops according to settlement rules; the apps do not themselves transfer bank funds without a payment provider / ops workflow;
- They are independent service providers unless a separate employment contract says otherwise; Partners are responsible for their own licences, insurance, and tax filings as applicable.
We may deactivate Partners for safety incidents, fraud, KYC failure, poor performance, or Terms violations.
6. Acceptable use
You must not:
- Use the Services for unlawful dumping, hazardous waste without disclosure, or crime;
- Harass, threaten, or discriminate against Customers, Partners, or staff;
- Upload illegal, infringing, or deceptive Content;
- Interfere with QR/bag integrity, spoof locations, or manipulate rewards;
- Probe, scan, or attack our systems or other users’ accounts;
- Misrepresent affiliation with GNUFOX, municipalities, or regulators.
7. User Content and licence
You retain ownership of Content you submit (e.g., profile info, photos, messages). You grant GNUFOX a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that Content solely to operate, improve, and secure the Services and to meet compliance / chain-of-custody needs. You represent that you have rights to submit the Content and that it does not violate law or third-party rights.
8. Intellectual property
The Services, including software, logos, trademarks (“Wasty”), UI, and documentation, are owned by GNUFOX PRIVATE LIMITED or its licensors. Except for the limited licence in Section 3, no rights are granted. Feedback you provide may be used by us without obligation to you.
9. Third-party services
Maps, SMS, cloud hosting, app stores, and payment providers are third parties. Your use of those services may be subject to their terms. We are not responsible for third-party outages beyond our reasonable control, though we will work to restore Service continuity.
10. Fees, taxes, and payouts
Some Services may be free; others may involve pickup fees, marketplace prices, subscriptions, or Partner payouts. Prices are shown in-app in Indian Rupees unless stated otherwise. Taxes may apply. You authorise applicable charges through the payment methods you select. Partner payouts are subject to verification, offsets for chargebacks/losses, and KYC clearance.
11. Disclaimers
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, GNUFOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, EXACT ETAS, COMPLETE CATALOG ACCURACY, OR THAT WASTE HANDLING WILL MEET EVERY MUNICIPAL STANDARD WITHOUT YOUR COOPERATION.
Nothing in these Terms excludes rights that cannot be excluded under Indian consumer protection law.
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, GNUFOX PRIVATE LIMITED AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM THE SERVICES.
OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SPECIFIC PAID SERVICE GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS BEFORE THE CLAIM; OR (B) INR 1,000 (ONE THOUSAND RUPEES).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted.
13. Indemnity
You agree to indemnify and hold harmless GNUFOX PRIVATE LIMITED from claims, damages, losses, and expenses (including reasonable legal fees) arising out of your: (a) misuse of the Services; (b) breach of these Terms; (c) violation of law or third-party rights; or (d) Content you submit — except to the extent caused by our wilful misconduct.
14. Suspension and termination
You may stop using the Services at any time and request account deletion as described in the Privacy Policy. We may suspend or terminate access immediately for Terms violations, legal risk, non-payment, safety issues, or extended inactivity. Provisions that by nature should survive (IP, liability, indemnity, disputes) will survive termination.
15. Privacy
Personal data is handled according to our Privacy Policy, which is incorporated by reference. Device permissions (location, camera, notifications) are optional until you grant them but may be required for specific features.
16. Changes to the Services and Terms
We may modify features, coverage areas, pricing, and these Terms. Material changes will be indicated by updating the “Last updated” date and, where appropriate, additional notice. Continued use after the effective date constitutes acceptance, except where mandatory consent is required.
17. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in India shall have exclusive jurisdiction, subject to mandatory consumer protections and any statutory dispute forums that apply to you.
Before filing a formal dispute, please contact support@wasty.in so we can attempt an informal resolution.
18. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Services, unless a separate signed contract applies.
- Severability. If any provision is unenforceable, the remainder stays in effect.
- Waiver. Failure to enforce a provision is not a waiver.
- Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or successor.
- Force majeure. We are not liable for delays caused by events beyond reasonable control (natural disasters, network failures, strikes, epidemics, government actions).
- Notices. We may notify you via in-app message, SMS, email, or website posting. Legal notices to us: support@wasty.in.
- Language. These Terms are in English. If we provide translations, English controls unless law requires otherwise.
19. Contact
GNUFOX PRIVATE LIMITED
Product: Wasty (wasty.in)
Support: support@wasty.in
Privacy: privacy@wasty.in
Info: info@wasty.in
Phone: +91 72053 19320
Grievance: grievance@wasty.in
Privacy Policy: /privacy